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Background
A leading healthcare consulting and services organization partnered with The Planet Group to strengthen and scale its Workday environment. Supporting providers and payers across the U.S., the organization delivers advisory, implementation, and managed services to accelerate transformation.
With deep expertise across EHR platforms, payer systems, and AI enablement, their teams operate across critical domains including care operations, data and analytics, infrastructure and cloud, and revenue cycle transformation.
The Challenge
As the organization grew, so did the complexity of maintaining and optimizing Workday, increasing the need for more structured Workday AMS support to keep pace with evolving business demands. Internal teams were strong but stretched. What began as manageable support needs quickly expanded into a broader set of functional and technical demands.
Gaps began to emerge across key areas, including:
- Workday Integrations
- Workday Payroll
- Workday Time Tracking & Absence Management
At the same time, the team lacked a structured model to support ongoing optimization. Work became more reactive. Priorities competed. Progress slowed.
They needed a way to stabilize and scale how they support Workday altogether.
The Solution
The Planet Group was brought in to deliver Workday AMS support through a more structured and accountable model.
Rather than acting as an extension of headcount, our team operated as a partner embedded within the organization’s broader Workday ecosystem. This included close collaboration with internal stakeholders and alignment with Workday resources when needed.
At the center of the engagement was a dedicated team responsible for supporting and optimizing core areas of the system, including Integrations, Reporting & Analytics, Payroll, and Time Tracking & Absence Management.
But the biggest shift went beyond merely what work was supported into how it was delivered. Our team assumed responsibility for outcomes while also helping our client build internal capability over time.
This approach established a more consistent model for delivering Workday AMS support, improving how work was prioritized, managed, and executed across the system.
Clearly Defined Ownership Model
The Planet Group introduced a clearly defined ownership model. Our team managed resources, coordinated work, and ensured deliverables aligned to business priorities. This reduced the burden on internal stakeholders and created a more streamlined path from request to resolution.
Just as importantly, the engagement was designed to be transparent and collaborative. Rather than delivering solutions in isolation, our team worked alongside the client to show how problems were solved, why decisions were made, and how similar challenges could be approached in the future.
This created a dual benefit: immediate execution and long-term enablement.
Delivery Approach
The success of the engagement came from a delivery model that balanced structure with flexibility.
Work was approached with a clear sense of ownership, but also with an understanding that priorities would shift as the business evolved. The Planet Group adapted alongside those needs, providing consistent support while remaining responsive to new challenges.
Key elements of the approach included:
- Direct, hands-on support across both functional and technical Workday areas
- Ongoing collaboration with internal teams to align work with business priorities
- Coordination with Workday stakeholders to ensure continuity and consistency
- Continuous knowledge sharing to strengthen internal capabilities over time
Rather than operating in silos, the team became part of the organization’s broader operating model. A clearly defined ownership model improved how Workday support was coordinated, ensuring clearer accountability and alignment with business priorities.
Results & Impact
With a more structured Workday AMS support model in place, the organization began to see meaningful improvements in both system performance and team effectiveness.
Operationally, work is more efficient. Requests are handled more consistently, and long-standing gaps across integrations, reporting, and payroll are addressed with greater speed and clarity.
At the same time, internal teams are more confident in how they approached Workday. Through ongoing collaboration and knowledge sharing, they’ve gained a deeper understanding of the system and how to manage it moving forward.
The impact can be summarized across three areas:
- Improved efficiency: Streamlined support reduced delays and bottlenecks
- Stronger internal capability: Teams gained the knowledge needed to operate more independently
- Sustainable model: A structured approach replaced reactive, ad hoc support
Together, these changes positioned the organization to scale its Workday environment more effectively. What began as a need for support evolved into a long-term partnership.
As a result, Workday AMS support is now delivered in a more consistent, scalable way, enabling the organization to respond more effectively to ongoing change.
Key Takeaways
This engagement highlights what organizations gain when they move beyond traditional support models:
- A shift from reactive support to proactive, structured optimization
- Greater ownership and accountability in how Workday is managed
- Built-in knowledge transfer that strengthens internal teams
- A scalable model that adapts as business needs change
- Access to the expertise and structure needed to move forward with confidence
Ready to Strengthen Your Workday Environment?
Workday does not stand still, and neither should the way it is supported.
If your team is navigating growing complexity, limited bandwidth, or ongoing optimization challenges, Workday AMS support can help you build a model that keeps pace.
Contact The Planet Group today to design a Workday AMS support strategy that scales with your business.
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