.svg)
The Client
A leading accounting and advisory firm had recently gone live on Workday and needed assistance with keeping systems running smoothly. Support tickets were stacking up, business users grew frustrated, and internal teams lacked visibility into what was being addressed and when. The stakes were rising fast.
The Challenge
Issues lingered unresolved, timelines were not concrete, and confidence in the process was slipping. They needed more than basic support. Rather, they required a partner who could take ownership, establish some standard processes, and help them unlock the full value of their Workday investment.
The Turning Point
The Planet Group is one of Workday’s first global staffing and AMS partners across North America and Europe. We stepped in to handle Application Management Services (AMS), and quickly shifted the model from reactive to agile.
Instead of forcing a new system, we integrated directly into the client’s existing Smartsheet instance. Requests from business stakeholders flowed into a shared backlog. Together, we reviewed and prioritized them, with high-impact items moved into a “Next in Line” queue.
From there, our team scoped the work, estimated effort, and assigned the right specialists, covering HCM, Benefits, Payroll, Financials, and Integrations. We worked directly with users to gather requirements, manage testing, and drive resolution.
This collaborative approach turned a bottlenecked system into a streamlined, transparent process—one the client could trust.
The Impact
“With the dynamic changes in accounting, it’s reassuring to have a partner that can adapt and support us through continual change.” — Client Stakeholder
System Stability
We helped stabilize core business areas post-go-live, including HCM, Payroll, Benefits, Financials, and Integrations.
Stronger Collaboration
By working within the client’s existing tools and processes, we built trust and enabled faster, more transparent execution.
Expert-Led Optimization
Our consultants identified misaligned configurations and guided the client toward best practices that improved performance and usability.
Clear, Consistent Communication
Weekly touchpoints with dedicated resources gave internal teams visibility, predictability, and confidence in the process.
Why It Matters
This was more than AMS—it was operational recovery. By building a scalable, flexible support model around the client’s needs, The Planet Group turned confusion into clarity and backlog into progress—ensuring Workday worked the way it was always meant to.
